FAQ - Extraordinary Kits

Attending workshops

We require at least 7 days notice prior to the start of class to cancel for a full refund.
Within 48 hours, we cannot offer a refund or credit. If you need to cancel or switch the date and the 48-hour window has not passed, email us at hello@extraordinarykits.com and we can help!
You may transfer your seat to a friend if you cannot attend. Please send a group email to us and cc your friend who is taking your spot to let us know your plans.
Full payment for class is due at time of sign up in order to secure your spot in class.
No shows forfeit any refund or rebook.
If you accidentally scheduled a workshop and changed your mind, you make cancel without penalty within 24 hours of scheduling if it is at least 7 days before the workshop date.
If Extraordinary Kits cancel a class that you registered for, you are entitled to either a cash refund or a rebook to a later class.

Ready-made products have up to 1 week (5 business days) lead time before products are shipped to customers.
Made-to-order (customized) products have up to 2 weeks lead time before products are shipped to customers. After an order is submitted, customer will be contacted to confirm customization details.

Vegetable-tanned leather is a natural and man-processed material. We recommend applying leather conditioner to our leather products every 2-3 months of use to ensure a long lasting product.
We intentionally choose to work with USA leather tanneries and suppliers that use sustainable methods and natural materials.
Our main leather products are made with full-grain vegetable-tanned leather which retains original characteristics of the cow: stretch marks, bug bites, and other imperfections that, in our eyes, are beautiful.
Vegetable-tanned leather is also known to develop leather patina with use and exposure to sun. Our leathers are expected to darken with use.
USA tanneries include Horween Leather Co. and Wickett & Craig